AI voice agents and chatbots for opticians
Opticians get calls about eye tests, glasses orders and PRSI. AI books tests, answers routine questions and tells customers when their glasses are ready.
On the phone
- Books eye tests and contact lens checks
- Answers PRSI and medical card questions from your information
- Tells customers when glasses are ready
- Takes repairs enquiries
In chat and messages
- Books eye tests online
- Sends recall reminders
- Answers frame and lens questions
- Takes contact lens re-orders
What it sounds like
An example of how your AI chatbot would handle a message, using your own prices, times and rules.
Questions it answers for you
- “Can I book an eye test?”
- “Is it free with PRSI?”
- “Are my glasses ready?”
- “Can you fix my frames?”
- “How do I re-order contacts?”
Website chatCustomer: Are my glasses ready?
AI chatbot: Could you give me your name and date of birth?
Customer: Sinéad Hayes, 12/03/1985.
AI chatbot: Thanks, Sinéad. Your glasses are ready for collection.
When a person is needed
Eye health questions go to the optometrist.
More in Health Services
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Chiropody & Podiatry
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Dental Practices
Book check-ups and hygienist visits, handle emergency calls and reduce no-shows.
GP Practices
Take appointment requests, answer admin questions and route urgent calls safely.
Home Care Providers
Handle care enquiries, recruit carers and route urgent client calls to the coordinator.
Pharmacies
Handle prescription status calls, opening hours and service bookings like vaccines.
Physiotherapy Clinics
Book assessments and follow-ups, answer insurance questions and send reminders.
Hear it before you decide
Ring Jessica, our AI receptionist, or chat with our AI assistant. Ask them anything about your business.