AI voice agents and chatbots for GP practices
GP reception phones are overwhelmed every morning. AI handles routine admin and appointment requests, never gives medical advice, and directs urgent calls to the right place.
On the phone
- Takes appointment requests within your booking rules
- Answers questions about opening hours, fees and forms
- Takes repeat prescription requests for GP review
- Tells callers with urgent symptoms to call 112 or 999
In chat and messages
- Answers admin questions about forms, certificates and fees
- Takes repeat prescription requests
- Shares out-of-hours service information
- Collects new patient registration details
What it sounds like
An example of how your AI chatbot would handle a message, using your own prices, times and rules.
Questions it answers for you
- “Can I get an appointment today?”
- “How do I order a repeat prescription?”
- “Are you taking new patients?”
- “What are your opening hours?”
- “What's the out-of-hours number?”
Website chatCustomer: Can I order my repeat prescription?
AI chatbot: Of course. Please give your name, date of birth and the medication you need.
Customer: Sent.
AI chatbot: Thanks. Your request has been sent for the GP's review. Your pharmacy will have it within 48 hours if approved.
When a person is needed
Any medical or clinical question goes to practice staff. Emergencies are directed to 112 or 999.
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Hear it before you decide
Ring Jessica, our AI receptionist, or chat with our AI assistant. Ask them anything about your business.