AI voice agents and chatbots for couriers & delivery
Courier firms answer the same tracking and quote questions all day. AI handles them, books collections and passes exceptions to a person.
On the phone
- Takes collection bookings with size, weight and addresses
- Gives quotes for standard delivery routes
- Answers tracking questions with your status updates
- Takes damage or missing parcel reports
In chat and messages
- Quotes and books collections online
- Shares tracking links
- Collects business account enquiries
- Answers questions about packaging and restrictions
What it sounds like
An example of how your AI chatbot would handle a message, using your own prices, times and rules.
Questions it answers for you
- “How much to send a parcel to Cork?”
- “Can you collect today?”
- “Where is my parcel?”
- “Do you deliver to the UK?”
- “Can I set up an account?”
Website chatCustomer: Can you collect a pallet in Thurles and deliver to Galway tomorrow?
AI chatbot: Yes. What's the weight, and is there a forklift at both ends?
Customer: 400kg, forklift at both.
AI chatbot: Thanks. Here's your quote and booking link. Collection is between 9am and 12pm.
When a person is needed
Claims, lost parcels and complaints go to the operations team.
More in Transportation
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Take load enquiries, give delivery updates and route urgent issues without clogging the transport office.
Removals & Storage
Collect inventories, book surveys and quote faster for home and office moves.
Taxi & Private Hire
Take bookings 24/7, give quotes for airport runs and pass jobs to dispatch without missed calls.
Hear it before you decide
Ring Jessica, our AI receptionist, or chat with our AI assistant. Ask them anything about your business.