AI voice agents and chatbots for alarm & CCTV installers
Alarm customers call when something goes wrong, often at night. AI talks them through common faults, logs service calls and books new installs during the day.
On the phone
- Talks customers through silencing and resetting alarms using your guides
- Logs fault calls and escalates urgent ones to the on-call engineer
- Books installs and annual services
- Answers questions about monitoring and app access
In chat and messages
- Collects property details for alarm and CCTV quotes
- Books site surveys
- Sends service reminders
- Answers questions about smart cameras and remote viewing
What it sounds like
An example of how your AI voice agent would handle a call, using your own prices, times and rules.
Questions it answers for you
- “My alarm keeps going off, what do I do?”
- “How much for a wireless alarm?”
- “Do you do monitored alarms?”
- “Can I see my cameras on my phone?”
- “When is my service due?”
CallerThe alarm is beeping and says low battery.
AI voice agentThat usually means a sensor battery needs replacing. Does the panel show which zone?
CallerZone 3, the back door.
AI voice agentThanks. I've booked an engineer to replace it tomorrow morning. The alarm is still working in the meantime.
When a person is needed
Break-ins and emergencies go to the on-call engineer and the caller is told to ring 999 or 112 if they're in danger.
More in Safety, Security & Legal
Fire Safety
Book extinguisher services, alarm inspections and risk assessments, and remind clients when they're due.
Health & Safety Consultants
Qualify enquiries for audits, training and safety statements and book site visits.
Locksmiths
Answer lockout calls instantly, give arrival times and capture planned work like lock upgrades.
Security Guarding
Capture event and site security enquiries and pass incidents to supervisors quickly.
Solicitors
Handle new-client intake, answer process questions and book consultations without giving legal advice.
Hear it before you decide
Ring Jessica, our AI receptionist, or chat with our AI assistant. Ask them anything about your business.